Privacy Policy

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Information we may collect

To operate an online casino website and provide account services, Win Spirit Casino may handle different types of personal and technical information. The information collected depends on how a player uses the website, the services requested and the checks that may be required. Some information is provided directly by the player, while other information may be created through website activity or received from service providers that help operate the platform.

Account and contact details

When a player registers, updates an account or contacts support, information may include their name, date of birth, residential details, email address, telephone details, username, account preferences and records of communications. This information helps create and maintain an account, provide support, send important service messages and keep account records accurate. Players should provide information that is complete and current and should update it when relevant details change.

Identity and verification information

A casino website may request information or documents needed to confirm a player's identity, age, location or ownership of an account. This may include identity documents, proof of address, verification images and information connected with account checks. Verification information may be used to help prevent underage access, identity misuse, fraud, money laundering, account takeover and other prohibited or unlawful activity.

Payment and transaction records

The site may handle records about deposits, withdrawals, wagers, wins, account balances, payment methods and related transactions. Payment and transaction information may be used to process requested activity, investigate unusual transactions, answer account questions, keep financial records and meet applicable legal, security and operational obligations. Payment providers may also process relevant information under their own privacy policies and terms.

Device, cookie and usage information

When a player visits or uses the website, technical information may be recorded. This can include an IP address, browser type, operating system, device identifiers, general location information, language settings, pages viewed, login activity, referral details and records of interactions with the website. This information helps keep the website working, maintain security, identify technical problems, understand how services are used and improve performance.

Information may also be generated by security tools, analytics systems, payment providers, identity verification services, customer support tools and other suppliers involved in delivering the website. The types of information handled may vary as services, technology and security practices change.

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How information is used and shared

Personal information is handled for service, security, business and compliance purposes. The main reasons may include:

• Creating, maintaining and securing a player account.
• Providing casino services and displaying account, game and transaction information.
• Processing deposits, withdrawals and other payment or account activity.
• Completing identity, age, location, fraud and account security checks where required.
• Detecting, preventing and investigating fraud, cheating, money laundering, account takeover and other unauthorised or unlawful activity.
• Providing customer support, responding to questions and resolving complaints or technical issues.
• Sending service messages about accounts, transactions, security, website functions, changes or important terms.
• Understanding how the website is used, testing features, improving content and maintaining reliable systems.
• Meeting legal, regulatory, record-keeping, dispute-resolution and responsible gambling obligations.
• Sending promotional communications where permitted and where the player has provided the relevant consent or has not opted out, as applicable.

Access to personal information is generally limited to people and service providers who need it for an appropriate purpose. Information may be shared with payment providers, identity and verification services, technology suppliers, customer support teams, professional advisers, security specialists and other providers that help operate the website. These parties may only receive information relevant to the services or functions they perform.

Information may also be disclosed where necessary to protect players, protect the website, prevent harm, investigate suspected unlawful activity, respond to a lawful request or meet an applicable obligation. Information may be shared in connection with complaints, disputes, audits, security investigations or the prevention of misuse of the platform.

Some service providers may handle information from locations outside Australia. Where information is transferred to or accessed from another country, reasonable steps may be taken to support appropriate handling, confidentiality and security. The providers and locations involved may change as technology and business services develop.

Marketing communications

Players may receive information about services, promotions, features or website updates where marketing communication is allowed. Marketing preferences can generally be changed by using the unsubscribe option in a promotional message or by contacting support. Choosing not to receive marketing does not stop essential account, transaction, security or service communications.

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Cookies, security and storage

Cookies and similar technologies

The website may use cookies and similar technologies to keep sessions working, remember preferences, support account functions, measure website performance and help identify suspicious activity. Some cookies may be necessary for core features, while others may support analytics, personalisation or marketing. These technologies can help the website recognise a device or browser during a visit and improve how pages and services operate.

Players can manage, restrict or delete cookies through their browser settings. Browser controls may allow a player to block certain cookies or receive a notice before cookies are stored. Blocking or deleting cookies may affect how parts of the website work, including login, account preferences, security functions and other features. Cookie settings may need to be reviewed again if a player changes device or browser.

Protecting information

Reasonable technical, administrative and organisational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, secure connections, monitoring, staff procedures, supplier requirements and security reviews. Access to information is intended to be limited according to a person's role and the purpose for which access is needed.

No website, online service or electronic transmission can be guaranteed to be completely secure. Players should use strong and unique passwords, keep login details private, avoid sharing access to their account and log out when using a shared device. A player should contact support promptly if they suspect that login details have been exposed or that an account has been used without permission.

How long information is kept

Information is kept for as long as reasonably needed for the purposes described in this policy, including account administration, customer support, security, dispute handling and business record management. Some records must be kept for a period required by law even after an account is closed. Other information may be deleted, anonymised or securely disposed of when it is no longer needed, subject to applicable requirements and legitimate business needs.

Closing an account does not necessarily result in the immediate removal of every record. Transaction, verification, security and communications records may need to remain available for compliance, audit, fraud prevention, dispute resolution, account protection or other lawful purposes. Information that is no longer required may be removed or anonymised in accordance with applicable processes.

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Your privacy choices and data requests

Players may have rights and choices concerning personal information held about them. The availability of a particular request can depend on the nature of the information, the reason it is held, identity checks and applicable requirements. Players can contact support@winspiritcasinos-aussie.com to ask a privacy question or make a data request.

• Access: request information about the personal data held about you and, where appropriate, request a copy of that information.
• Correction: ask for inaccurate, incomplete or outdated personal information to be corrected or updated.
• Deletion: request deletion of personal information where it is no longer required or where deletion is otherwise available. This request may be limited when records must be retained for a period required by law or for security, dispute, compliance or other legitimate purposes.
• Withdrawing marketing consent: withdraw consent to promotional communications or ask for marketing preferences to be changed. Withdrawing marketing consent does not affect essential service messages or processing needed to operate an account.
• Questions and concerns: ask how information is used, raise a privacy concern or request clarification about this Privacy Policy.

When making a request, players should provide enough information to help locate the relevant account and clearly explain what they are asking for. Reasonable steps may be taken to verify identity before information is disclosed, corrected or deleted. This helps protect personal information from unauthorised requests and prevents changes being made to the wrong account.

Requests are considered within a reasonable timeframe, subject to the nature of the request, the information involved, identity checks and any applicable legal or security requirements. If a request cannot be completed in full, an explanation may be provided where permitted. A request to delete information cannot override a requirement to keep records for a period required by law or to retain information for legitimate security, dispute or compliance purposes.

Updates to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, information-handling practices or applicable requirements. The latest version will be made available on the website. Players should review this page occasionally to remain informed about how information is handled. Where appropriate, material changes may be highlighted through the website or a service message.

By continuing to use the website after an updated policy is made available, a player may acknowledge the revised information where acknowledgement is required. If a player has questions about an update or wishes to exercise a privacy right, they can contact support@winspiritcasinos-aussie.com.